Lauttamus wins ATSI Award of Excellence
WEIRTON — A.V. Lauttamus Communications Security is the recipient of the ATSI 2019 Award of Excellence.
This award is presented annually by the Association of TeleServices International, the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the United Kingdom.
Lauttams received the award during ATSI’s 2019 Annual Convention held at the Omni Dallas Hotel.
Independent judges evaluated message services during a six month period using scoring criteria which includes response time, courteousness of representatives, the accuracy of a call, knowledge of accounts and overall impression of the call.
“The ATSI Award of Excellence is a great way for our members and their employees to evaluate how they are providing service to their customers. It enables them to identify the things that make them great and also the areas that they can work on to get better. We have members that have been involved in the program for decades and are very proud each year when they win the award,” said Joseph Pores, president of the association.
The award started 23 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.