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Holiday Inn scores high in guest satisfaction study

January 8, 2012
From staff reports , The Herald-Star

The Holiday Inn chain scored high honors in a recent North America Guest Satisfaction Index Study by J.D. Power & Associates, ranking highest in guest satisfaction among mid-scale full service hotel chains.

As one of the brand's 808 hotels in the Americas, InterContinental Hotels Group says the Holiday Inn-Weirton contributes to the brand's overall success by providing a consistent and welcoming experience for every guest.

"This tremendous and prestigious honor is the result of hard work and dedication by Holiday Inn team members across our portfolio, and we want to thank the Holiday Inn-Weirton for consistently delivering our Stay Real service to guests and contributing to the brand's overall success," said Al Reingold, director of brand management, Holiday Inn, Americas. "Our team members in Weirton are committed to providing high-quality service and accommodations, and we're proud that they're a part of this outstanding accomplishment."

To earn the top satisfaction ranking, Holiday Inn outperformed all other mid-scale full service hotel chains in the study, scoring highest in overall guest satisfaction, as determined by seven key measures: reservations; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and cost and fees.

The 2011 North America Hotel Guest Satisfaction Index Study is based on responses gathered between June 2010 and May 2011 from more than 61,300 guests from the United States and Canada who stayed in a hotel between May 2010 and May 2011.

"The Holiday Inn-Weirton is proud that the Stay Real service our hotel team provides guests has contributed to such a prestigious recognition for the Holiday Inn brand," said JoAnn Babela, the local facility's general manager,. "Holiday Inn hotels are specifically designed for business and family oriented leisure travelers in need of a full-service lodging experience and we continually strive to provide our guests with the welcoming and friendly service that Holiday Inn is known for, every day."

Holiday Inn recently completed a $1 billion global brand relaunch, the biggest ever project of its kind in the hospitality industry. The relaunch includes a renewed focus on quality, improved arrival and welcome features, enhanced bedding and showers, a "Stay Real" service culture and a new and up-to-date look, including a redesigned logo.

The Holiday Inn-Weirton is owned by KG Hotel Partners LLC and managed by Linchris Hotel Corp. under a license agreement with a company in the InterContinental Hotels Group.

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