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Capital Recovery sees more growth

Collection firm plans aggressive hiring campaign

February 23, 2010
By MARK LAW, Staff Writer

STEUBENVILLE - Capital Recovery Systems, which works with 320 courts in seven states to collect delinquent court fines, is in the process of hiring an additional 25 employees for its Steubenville operations at 630 Market St.

Craig W. Klein, president, said the company will begin an aggressive hiring campaign to get the new workers hired within the next 90 days to expand its Steubenville employment to about 50 employees. There are already 54 employees at the company's Columbus office.

Klein said the company already has one operations room and expects the second operations room at its Steubenville office to be fully staffed by the end of July. Klein anticipates further employment growth in the years ahead.

Article Photos

Capital Recovery Systems Inc. moved to its new Steubenville location at 630 Market St. in May. Raymond P. Saccoccia, left, regional account executive, and Craig W. Klein, president, overlook the operations room, where 23 staff members make calls to collect delinquent fines owed to courts in several states.

Raymond P. Saccoccia, regional account executive, said Ohio law and the laws of other states, allow for the court to place an additional cost on a defendant for the recovery of delinquent fines and court costs.

"We locate and make contact with those people and help them arrange ways to pay the fines. With bad credit, you can't get a loan or an apartment," he said.

Klein said Capital Recovery has a three-tier approach in collecting the fines. The first is payment in full. The second is a significant down payment, followed by a payment plan. The third is a secured monthly payment, with guaranteed withdrawals from a credit card or bank account.

"We get confused with telemarketers but we aren't selling anything. We are working on behalf of government contracts," Klein said.

The county courts in Jefferson County are customers of Capital Recovery Systems. The company has been able to recover $236,000 in fines and costs owed to the county courts through a contract with Jefferson County Clerk of Courts John Corrigan. The firm also has been able to collect $317,000 for Steubenville Municipal Court and $75,000 for the Steubenville utilities department.

The firm has collected more than $100 million for courts throughout Ohio.

"We are entrenched in Jefferson County. We work for free and there is no cost to the court," Saccoccia said.

"We don't get paid until the court gets 100 percent of the money owed. Client satisfaction is very high," Klein said.

Klein added there are close to 2 million accounts on file. He said the success of the business depends on portfolio management. A sophisticated automated calling system can make 60,000 calls a day to people owing money to courts. The software system can detect a human voice versus a calling machine.

Capital Recovery Systems was founded 12 years ago in Columbus and has been in Steubenville for the past three years.

"Our future expansion will occur here in Jefferson County. There is a hungry, educated work force here. We are trying to be a small part of bringing life back to the downtown and the community," Klein said.

In addition to Klein and Saccoccia being Steubenville natives, Klein said the upper management staff in Columbus has a local flavor. Dennis Johnson, vice president of operations, is from Smithfield, and Debbie DiAlbert, director of operations, is from Brilliant.

Capital Recovery Systems purchased the Jefferson County Chamber of Commerce building in May. The chamber's offices remain there on the second floor, with Capital Recovery Systems occupying the first floor.

"The chamber has been a great neighbor and great to work with," Klein said.

He noted the firm is looking for a nonprofit organization to join the offices on the first floor. He said a portion of the nonprofit's rent will be given back to the organization.

"We have spent more than $1 million here in the community in the past year," Klein said.

Klein commended Saccoccia in juggling two jobs as regional account executive and as property manager for the building.

"He did a great job in getting the building ready to move into," Klein said.

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