Fire the woman who answers the phone

Why can't a business or a government building have a human answer the phone instead of some synthetic voice that in some strange way tends to jack up the blood pressure with the 15 minutes of instructions on how to navigate the phone system? A simple, “Good morning, this is business X. How may I direct your call?” Instead a caller gets that woman who seems to work everywhere. She has the voice that launched a thousand phone systems. She is always insistent that your call is very important. Listen closely and, better yet, take notes. If you want this office, press 1, that office press 2. Fifteen minutes later, you wave the white flag when that soothing voice says, “If you would like to hear the options again, press 28.” I really love it when I call a business or government agency with a question and don't know who to ask for to comment and I'm directed to enter the first three letters of the unknown person's last name. I hate to blow off the woman with the friendly voice, but I usually press “0” when she begins talking. Low and behold, I get a human instead of synthetic voice. Customers are usually pretty fired up by the time the human voice answers the phone. Whatever happened about first impressions being the most important? Even the Herald-Star has problems with its phone system on weekdays prior to 8 a.m. Good luck trying to reach a reporter or editor before the switchboard operator takes over. At least the paper has a human voice during normal business hours. I say fire the synthetic female voice and replace her with a human. Maybe she could find a job at a call center in India.